BY USING OUR WEBSITE, YOU AGREE TO THIS POLICY — PLEASE READ IT CAREFULLY

• Introduction

This Policy forms part of your agreement with us. Here are a few key things to note:

• You must follow the procedures below to appeal a content or account moderation decision.

• In2me will handle appeals in keeping with this Policy.

• If you have questions about this Policy, please contact support@in2me.io.

• Interpretation

Unless specifically defined in this Policy, the meanings given to words defined in the [Terms of Use] have the same meanings.

“Decision”: Any action taken by In2me to:
i. Suspend or deactivate an account;
ii. Suspend or deactivate content shared to or from an account;
iii. Impose a final warning for a violation on an account;
iv. Restrict account features (for example, the ability to livestream); or
v. Suspend, terminate, or restrict the ability to monetise content, including by preventing subscriptions or limiting your ability to accept certain types of payments.

• Use

This Policy can be used in two ways:
i. By In2me users who want us to review or reverse a Decision; or
ii. By non-In2me users in the EU/EEA who have complained about suspected illegal or non-consensual content on In2me and who disagree with In2me’s appeal response.

• Appeal Procedure

The only way to appeal a Decision is to reach out via email: support@in2me.io

Required information to be sent via email:
a. Username of the account;
b. The URL of content subject to the appeal;
c. Detailed reasons why you believe your content or account is in keeping with the In2me Terms of Service and Acceptable Use Policy; and
d. For non-In2me users in the EU/EEA who disagree with our decision to permit content to remain on In2me, an explanation of why you believe the content is illegal or non-consensual.

• Timing of Appeals

All appeals should be filed within six months of a Decision.

• Review Process

If we receive a completed deactivation appeal email:
a. We will review the relevant In2me account information;
b. We will consider the information and the supporting documents that you have provided;
c. We may request additional information or documents from you or from third parties to help us decide the appeal; and
d. Based on the information, we will grant, grant in part, or deny your appeal, and we will notify you of our decision:
 i. If we grant your appeal, we will reverse each relevant Decision and any actions taken as a result of each Decision.
 ii. If we grant your appeal in part, we will notify you of each Decision that has been reversed and any actions taken as a result.
 iii. If we deny your appeal, no Decision will change.

• No Liability

We are not liable for any interruption of access to your In2me account, including any loss of earnings or subscribers, even where we grant some or all of your appeal.

• Appeals Team

Our Appeals Team will consider each properly filed appeal based on the information provided in a non-discriminatory, diligent, and non-arbitrary manner.

• Situations Where a Decision Cannot Be Appealed

This Policy does not apply to any irreversible Decision (for example, a decision to end a livestream).

• Additional Procedures for Users in the EU/EEA

i. You may also file a complaint with a regulatory authority and/or seek a remedy via a certified third-party out-of-court dispute settlement body or the relevant courts in your country of residence/establishment.
ii. In certain circumstances, out-of-court dispute settlements under the EU Digital Services Act (“DSA”) may apply. Each EU member state must certify an out-of-court dispute settlement body to handle eligible disputes.
iii. You also have the option of judicial redress by pursuing your claim in a court which has jurisdiction.
iv. You may submit a report or complaint regarding content that you believe is illegal or otherwise violates our Terms of Service. We will review all reports and complaints and determine whether we agree that a violation has occurred.
v. If we conclude that no violation of our Terms of Service has occurred and elect not to make a Decision regarding the relevant content, you may be able to refer the matter to an out-of-court dispute settlement body. If you do, we will engage with the out-of-court dispute settlement body in good faith and as required by law.
vi. We are not bound by any decisions made by an out-of-court dispute settlement body and may refuse to engage with such a body if a dispute concerning the same content and the same grounds of alleged incompatibility with our Terms of Service has already been resolved.